Three services. Each with a written output.
Every engagement is structured around a clear deliverable. You know what you will have at the end before the first visit begins.
← Back to HomeHow each engagement is structured
Each Pebblehearth service is designed as a discrete piece of work: fixed in scope, fixed in duration, and ending with a written document the family keeps. Nothing is left to informal understanding or verbal summary.
Before any visit is scheduled, the family receives a written description of what each session involves. After the final output is delivered, there is a review window during which corrections or clarifications can be requested at no additional charge.
The practitioner assigned to an engagement carries it through to completion. There is no handover mid-project. For the Memory Project, the same coordinator handles every monthly visit, the audio recordings, and the final book production.
Pricing is fixed and published in advance. There are no hourly rates that expand and no discovery charges. The fee covers the full engagement including delivery of the output.
Estate Document Locator Map
A short, focused engagement to produce a written map of where a family's everyday documents already are. A documentation host visits once for approximately two hours, takes notes by hand, and produces a one-page map document alongside a labelled folder index. The service does not interpret the meaning of any document. It is purely administrative.
Process
Initial enquiry and scheduling by phone or email
One visit to the household; notes taken on-site by hand
Written document map and folder index prepared
Output delivered and reviewed; corrections made if needed
Heirloom Storage Survey
A two-session survey of how a family's heirloom objects are physically stored — examining shelves, cupboards, and climate-relevant locations. The output is a clean written survey with photographs and short notes on each storage location, along with simple practical written recommendations on care and labelling. There is no appraisal of monetary value and no insurance advice.
Process
Consultation to understand storage areas in scope
First session: walkthrough and photography of storage locations
Second session: supplementary notes and clarifications
Written survey compiled and delivered for review
Multigenerational Memory Project
A four-month archival programme for a household: regular monthly visits, conversations recorded with family members across two generations, photographs scanned at standard resolution, and a final printed memory book of about sixty pages assembled with the family's chosen narrative. The programme is reflective and archival, not advisory. The family retains all originals throughout and at completion.
Process
Initial consultation to agree on scope and narrative approach
Months 1–3: monthly visits, recorded conversations, photo scanning
Month 4: draft memory book reviewed with the family
Final printed book delivered; instalment arrangement available
Which engagement suits your situation
| Document Locator Map |
Heirloom Survey |
Memory Project |
|
|---|---|---|---|
| Best for | Families wanting to locate and organise existing documents quickly | Households with heirloom objects stored across multiple locations | Families wishing to preserve multi-generation stories and photographs in one place |
| Duration | 1 visit (~2 hours) | 2 sessions | 4 months |
| Price | RM 460 | RM 1,360 | RM 4,560 |
| Written output | Document map + folder index | Written survey with photographs | Printed ~60-page memory book |
Standards that apply across all services
Data handling
No document content is photographed for external retention. Working notes are handwritten. All photographs taken during surveys are deleted after the family accepts the final output.
Written scope agreement
Before any visit takes place, the family receives a written description of what each session will cover. This document is shared before, not after, the engagement begins.
Consistent practitioner
The same person who conducts the first visit completes the engagement and delivers the output. There is no reassignment between sessions.
Defined delivery timelines
Outputs are delivered within the timeframe agreed at booking. If something delays delivery, the family is informed in advance.
Post-delivery review window
After each output is delivered, families have a structured review window to request corrections. This is included in every engagement fee.
No interpretation or advice
Pebblehearth describes, maps, and records. It does not assess legal, financial, or sentimental implications of what it finds.
No surprises on the invoice
Each fee covers the full engagement: visits, output preparation, delivery, and the review window.
Document Locator Map
Single visit, one-page map, labelled index. Delivered within five working days.
RM 460
EnquireHeirloom Storage Survey
Two sessions, written survey with photographs, care and labelling recommendations.
RM 1,360
EnquireMultigenerational Memory Project
Four months, recorded conversations, scanned photographs, printed ~60-page memory book.
RM 4,560
Instalment arrangement available
EnquireNot sure where to begin?
Write a short note describing your household's situation and we will suggest the service that fits. There is no obligation in the conversation.
Send an Enquiry